Who We Are
This Privacy Policy explains how Semblor (“Semblor”, “we”, “us”, “our”) collects, uses, shares, and protects information when you use our website and services, including our web dashboard and merchant mobile apps (Android/iOS) (collectively, the “Services”).
Roles
Controller: For personal information we collect directly (e.g., account information, billing status, and support communications).
Processor/Service Provider: For end-customer data processed on behalf of merchants (for example, customer orders and addresses inside a merchant’s app). In those cases, please contact the merchant directly for rights requests.
Information We Collect
- Identifiers & contact info (name, email, phone)
- Connected store info
- Usage data (app/page views, session duration, features)
- Device & technical info (IP, OS, browser, device IDs)
- Support & communications (tickets, chat, emails)
- Payment status. (we do not store full card details)
How We Use Information
- To create and manage your account
- To provide, operate, and maintain the Services
- To process subscriptions and payments
- To generate and manage app builds (Android/iOS)
- To provide customer support and respond to requests
- To improve product features, reliability, and security
- To prevent fraud, abuse, and unauthorized access
- To comply with legal obligations
Legal Bases (for global users)
Where applicable (including for users in the EU/UK), we process personal data based on: (a) performance of a contract (providing the Services), (b) legitimate interests (security, product improvement), (c) your consent (where required), and (d) legal obligations.
Sharing Information
We may share information with:
- Payment processors (Razorpay, Cashfree, Stripe) to process payments
- Hosting and infrastructure providers (for running our services)
- Analytics/monitoring tools (to understand usage and maintain reliability)
- Legal authorities if required by law or to protect rights, safety, and security
We do not sell your personal information.
Cookies
We use cookies (or similar technologies) for login sessions, security, and basic analytics. You can control cookies through your browser settings, but disabling them may affect functionality.
Data Retention
We retain personal data as long as needed to provide the Services and for legitimate business purposes (e.g., compliance, dispute resolution, security). You may request deletion as described below.
Security
We implement reasonable administrative, technical, and physical safeguards. However, no online system is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or object to processing of your personal data. To make a request, contact us at support@semblor.com.
Children’s Privacy
The Services are not intended for children under 13 (or the age required by local law). We do not knowingly collect data from children.
International Transfers
Because we operate globally, your information may be processed outside your country. We take steps to ensure appropriate safeguards where required by law.
Changes
We may update this Privacy Policy from time to time. We will update the “Last updated” date and may notify you where required.
Contact Us
If you have questions or requests, contact us at support@semblor.com.